Unleashing Excellence: The Complete Guide to Ultimate Customer Service
(eAudiobook)

Grouping Information

Book Cover Information

Hoopla Extract Information

stdClass Object
(
    [year] => 2020
    [artist] => Dennis Snow
    [fiction] => 
    [coverImageUrl] => https://cover.hoopladigital.com/gil_9781663707642_270.jpeg
    [titleId] => 13696338
    [isbn] => 9781663707642
    [abridged] => 
    [language] => ENGLISH
    [profanity] => 
    [title] => Unleashing Excellence
    [demo] => 
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    [duration] => 7h 38m 0s
    [children] => 
    [artists] => Array
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            [0] => stdClass Object
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                    [name] => Dennis Snow
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                    [relationship] => AUTHOR
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            [1] => stdClass Object
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                    [name] => Teri Yanovitch
                    [artistFormal] => Yanovitch, Teri
                    [relationship] => AUTHOR
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                    [name] => Kimberly Farr
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                    [relationship] => READER
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    [genres] => Array
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            [0] => Business
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    [price] => 2.71
    [id] => 13696338
    [edited] => 
    [kind] => AUDIOBOOK
    [active] => 1
    [upc] => 
    [synopsis] => No company is immune to the hazards of poor service, and while other books that concentrate on why customer service is important, Unleashing Excellence presents a structured approach for how to design a culture of service excellence within any organization. By providing practical tools that can be tailored to any company's individual needs, readers will be able to guide their teams through the process of improving the experience they provide their customers. Divided into nine Leadership Action sections readers will be guided through the service improvement process. The principles and techniques described in this book are ones that will endure in the long run and create a culture in which excellent service is a habit. Topics discussed include: The DNA of service excellence How to implement service training and education How to develop effective service measurements Building a culture of accountability Recognizing and reward systems
    [url] => https://www.hoopladigital.com/title/13696338
    [pa] => 
    [subtitle] => The Complete Guide to Ultimate Customer Service
    [publisher] => Ascent Audio
    [purchaseModel] => INSTANT
)