Chapter one: Definitions and resources --
Chapter two: The Role of language and story --
Chapter three: Hidden rules among classes --
Chapter four: Characteristics of generational poverty --
Chapter five: Role models and emotional resources --
Chapter six: Support systems --
Chapter seven: Mentoring and bridging --
Chapter eight: Discipline, choices, and consequences --
Chapter nine: Resources and resiliency: internal assets --
Chapter ten: Improving the work performance: teaching what is needed to do the job --
Chapter eleven: Creating relationships with people in poverty --
Chapter twelve: Developing peronal skills for working with people in poverty --
Chapter thirteen: Improving agency policies and intenal processes --
Chapter fourteen: Improving interagency collaboration --
Chapter fifteen: Poverty culture, addiction, treatment, and recovery --